This Privacy Policy explains the data processing practices of Heart Aesthetics. If you have any questions concerning your personal information or our practices please contact us.

Use Of Your Personal Information
When you complete our online booking form to book an appointment with us, we collect, process and store personal information from you such as your; first name, last name, date of birth, phone number, email address and postal address.

We use this personal information to:

• Contact you about your booking; providing you with confirmation of your booking such as your appointment date, time and treatment.

• Reminders; reminding you via text and or email about your booking.

• Inform our clinics; we pass on your booking information to the relevant Aesthetic Practitioner at your local clinic. Without passing on this data we are unable to book your appointment.

• To provide you with a personalised service.

• Email marketing; as a customer of Heart Aesthetics, we may use your email address to send you relevant content by email. See our ‘Email Marketing’ section in this privacy policy for more information.

We keep your personal information in your Customer File, along with other information such as the treatment you booked and previous treatments or purchases with Heart Aesthetics.

Use Of Cookies
We use “cookies” to identify you when you visit the Heart Aesthetics website in order to improve your experience and the functionality of our website. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. Please see www.aboutcookies.org for more information about cookies.

Website Information We Collect & Session Files
We also collect information automatically about your visit to our website. We do not store this information once processed. This information is non-personally identifiable, it includes demographic data and browsing patterns. We use session files, to improve and provide functionality of our website this does not include any personal identifiable data.

Use of Analytics
We use Google Analytics, which is one of the most widespread and trusted analytics solutions on the internet, to help us understand how visitors use our website and shows us ways that we can improve your experience with Heart Aesthetics. These cookies may track things such as how long you spend on the website and which pages that you visit. However, we do not track or store personally identifiable data. For more information on Google Analytics cookies, see the official Google Analytics page.

Your Control Over The Use Of Your Personal Data
You have complete control over the use of your personal information. You have the right to ask us not to process your personal information, but where consent is withdrawn for the processing of personal data from your Customer File, our ability to continue your treatments will be impaired.

There may also be circumstances where we are under a duty to disclose your personal information or share your personal information in order to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime, or our Insurers, legal advisors or other third parties who need access to it in the context of managing, investigating or defending claims or complaints. If it is necessary to transfer your data outside of the EEA, Heart Aesthetics will take all reasonable required steps to ensure that your data and privacy rights continue to be protected.

Email Marketing
By signing up to HeartMail and registering to receive emails from us, you agree that you may be contacted by Heart Aesthetics by email. Content we may send relates too; treatments and packages available, special offers, competitions and information we believe you may find interesting, related to the aesthetics industry or about Heart Aesthetics. We will not under any circumstances share your email address with any third parties, unless for the purpose of scheduling your booking as listed in the ‘Use Of Your Personal Information’ section in this privacy policy.

You have the right to ask us not to process your personal information for marketing purposes. You can unsubscribe at any time from our email database by clicking on the unsubscribe link located at the bottom of every email you receive from us, or by contacting us.

About Heart Aesthetics
Heart Aesthetics is a limited company registered in England no. 11788302. Our registered address is; Unit 2 The Old Grainstore, Fornham All Saints, Bury St Edmunds, Suffolk, United Kingdom, IP28 6JY.

Heart Aesthetics is a trading name of Heart Aesthetics Ltd.

Thank you for reading! We look forward to welcoming you to our clinic.